Last updated: 11 October 2026
These terms apply when you book a trip, trek, package or vehicle with Indiventure, a brand of UH Travels, Malviya Nagar, New Delhi. By confirming a booking you agree to them. If anything in your written quote is different, the quote wins.
1. Quotes and prices
- Prices on this website are starting rates to help you plan. Your price is the written quote we send you on WhatsApp or email.
- Quotes depend on availability and are valid for the period stated on them. Taxes (including GST) are shown on the quote.
- Vehicle and stay photos may be representative. We confirm the exact vehicle class in your quote.
2. Booking and payment
- A booking is confirmed only when we receive the advance stated in your quote and send you a written confirmation.
- For trips and packages, the balance is due before departure on the date given in your quote. For vehicle hire, the balance (including actual km, tolls, parking and taxes) is settled at the end of the trip unless the quote says otherwise.
- We send a receipt for every payment and a GST invoice where applicable.
3. Vehicle hire
- Outstation trips are billed per km from our garage in Delhi and back, with a minimum km per day and a daily driver allowance, as shown in your quote. One-way drops are billed as a return trip.
- Tolls, parking, state entry taxes and permits are paid at actuals. A night charge applies if the driver has to drive after 10 pm.
- The number of passengers cannot exceed the vehicle's permitted seats. Smoking, alcohol and illegal items are not allowed in our vehicles.
- For safety, drivers need rest and may decline to drive at night on hill roads. Changes to the route you ask for during the trip are billed at the same rates.
- Damage to the vehicle caused by passengers, beyond normal wear, is charged at the cost of repair.
4. Trips, treks and activities
- Tell us about any medical condition, pregnancy or fitness concern before booking. Treks and adventure activities need reasonable fitness, and some have age or weight limits.
- Carry valid photo ID for everyone travelling. Some places need permits or registration (for example the Char Dham yatra), which we will tell you about.
- Please follow the instructions of your trip leader, guide or driver. They may stop a person from taking part if it is unsafe for them or the group, and no refund is due in that case.
- Adventure activities such as rafting, paragliding, bungee or ziplining are run by licensed local operators and carry some risk. You take part at your own risk and may be asked to sign the operator's waiver.
- We recommend travel insurance, especially for treks and high-altitude trips.
5. Changes by you
Ask us as early as you can. We will try to change dates, people or routes, and tell you about any difference in price before we make the change.
6. Cancellation by you
Cancel by WhatsApp or email; the time we receive your message is the cancellation time.
Vehicle hire
| When you cancel | Refund |
|---|---|
| More than 48 hours before pickup | Full refund of the advance |
| 24 to 48 hours before pickup | 50% of the advance refunded |
| Less than 24 hours, or no-show | No refund |
Trips, treks and packages
| When you cancel | Refund |
|---|---|
| 30 days or more before departure | 90% of the amount paid |
| 15 to 29 days before | 50% of the amount paid |
| 7 to 14 days before | 25% of the amount paid |
| Less than 7 days, or no-show | No refund |
Some costs can't be recovered from our partners, such as flight or train tickets, helicopter tickets, permits, and hotels or camps with their own non-refundable rules. If they apply, we list them in your quote and deduct them from any refund.
7. Cancellation or changes by us
- If we have to cancel your trip for reasons within our control, you get a full refund or a new date of your choice.
- In the mountains, weather, landslides, snow, road closures or government orders can force changes. When that happens we will offer the best safe alternative. If a part of the trip can't go ahead, we refund the unused part minus costs already paid to partners. Extra costs from delays (for example an extra night) are paid by the traveller.
8. Refunds
Approved refunds are paid to the original payment method within 7 to 10 working days of the cancellation.
9. Our responsibility
We plan and run your trip with reasonable care and skill. We are not responsible for events outside our control (such as natural events, strikes, accidents caused by others or government action), for loss of personal belongings, or for services you book directly with someone else. Nothing in these terms limits your rights under Indian consumer law.
10. Privacy
How we handle your personal data is explained in our Privacy Policy.
11. Law and disputes
These terms follow the laws of India. Please talk to us first and we will try to sort things out quickly. Any dispute is subject to the courts of New Delhi.
12. Contact
UH Travels, Malviya Nagar, New Delhi · indiventureindia@gmail.com · +91 93543 02090